Our Privacy Policy

Privacy Policy

Last updated: June 15, 2025

1. Introduction

At Bloom Up Cleaning Services (“we”, “us”, or “our”), your privacy is fundamental. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit bloomupcleaning.com (the “Site”) and use our services.

2. Information We Collect

• Personal Information you provide: name, email address, phone number, billing and service address, ZIP code, payment information (e.g. card tokens), and any other details submitted when you book or contact us.
• Automatically collected data: IP address, browser type, device information, pages viewed, referring/exit pages, and clickstream data via cookies and similar technologies.
• Location data: approximate geolocation based on IP or ZIP code to determine service availability.
• Communications: records of your correspondence with our customer support (email, chat transcripts).

3. How We Use Your Information

We use collected information to:

• Process and fulfill your bookings, payments, and any extras you request.
• Communicate important updates about your booking, invoice, or changes to our terms.
• Improve and personalize your experience on our Site (e.g., language preference, location-based suggestions).
• Analyze trends, usage, and activities to enhance features, performance, and security.
• Comply with legal obligations (e.g., tax record-keeping, fraud detection).
• Send promotional emails only if you have opted in; you may unsubscribe anytime.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your language and location preferences.
• Enable core Site functionality (e.g., login persistence).
• Measure Site performance and usage analytics (via Google Analytics, etc.).

You can control cookies via your browser settings—but disabling them may affect Site features.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers: payment processors (Stripe), email delivery (SendGrid/Hostinger SMTP), and analytics tools.
• Business partners: scheduling and calendar integrations (e.g., Google Calendar API).
• Legal requirements: in response to lawful requests by public authorities or to protect our rights.
• Acquisitions: if Bloom Up Cleaning is acquired or merged, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard measures (SSL/TLS encryption, access controls, regular audits) to protect your information. However, no system is 100% secure—please adopt safe practices when using online services.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate information.
• Request deletion or restriction of processing.
• Object to certain processing activities (e.g., direct marketing).
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us. We will respond within 30 days.

8. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us for prompt deletion.

9. Third‑Party Links

Our Site may link to third‑party websites (e.g., social media, map services). We are not responsible for their privacy practices—please review their own policies.

10. International Transfers

Your data may be processed and stored in the U.S. or other countries. We take steps to ensure an adequate level of protection in accordance with applicable laws.

11. Changes to This Policy

We may update this policy periodically. The “Last updated” date at the top will change—please review it each time you visit.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please email us at privacy@bloomupcleaning.com or mail: